Fire & Smoke Damage Restoration FAQs

During a fire, your first call should be to 911. Once the fire is extinguished, contact Restoration 1 of Horry County. Our experts will assess all damages to the property and begin the restoration process quickly.

The timeframe required to properly clean fire damage depends on how severe the overall situation was. We often require a few hours to several weeks to completely clean up after fire damage. Other factors that come into play include the size of the property and the number of possessions inside.

We do not recommend anyone besides our restoration experts enter the building after fire damage. The structural integrity of the building may be significantly weakened and requires attention from professionals first.

Our restoration technicians are better equipped and trained to handle fire damage cleanup. There is a significant risk of contamination and injury due to weakened structural supports.

Any item left in the home during the restoration process will be thoroughly evaluated, salvaged, and restored whenever possible. However, due to the extent of fire damage, some items may be beyond repair.

After a fire, inhaling harmful residue, weakened structural integrity, and contamination are significant risks that we will address promptly.

The items you keep with you depends on how severe the fire is. We will salvage as many items as possible and return them to you promptly.

During the restoration, we take a complete inventory of any items we find and details on their overall condition. If any items cannot be restored, we dispose of them properly.

If there are any special items within the property, please inform our team as to their last known whereabouts and provide us with a detailed description. We will do our very best to locate said items and will handle them with immense care.

You should speak with your insurance company regarding billing and who is responsible for the costs of restoration. It is critical that you understand your insurance coverage details and restrictions, which vary based on policy and insurance provider.

Every situation is unique. Speak with your insurance company regarding how a claim will affect your rates and premiums. This information may affect your decision.

Yes, we do make ourselves available for any questions the insurance adjuster may have.

Our restoration technicians are equipped and trained to identify asbestos, lead, and other harmful chemicals in a building. If the situation is too extreme for us to handle, we call in an expert to treat the situation with care.

We wish to provide 100% satisfaction, which is why we can offer minor upgrades or remodeling for your home during the restoration process. For significant work, however, you may wish to hire a contractor.

Water Damage Restoration FAQs

Most commonly, water damage leads to allergies, diseases, contamination, and mold growth, as well as warped flooring, bloating furniture, and corroded metal.

Our water damage restoration process uses proven techniques and equipment to remove excess water and dry affected areas. We then treat the entire building for mold growth.

First, we dry affected areas using fans, wet vacuums, and pumps. Then, we remove carpeting and padding before restoring possessions and furniture. Lastly, we clean and dehumidify affected areas to prevent mold growth.

The price for water damage restoration can vary depending on the severity of the situation and the amount of work required.

The primary causes of flood or water damage including:

  • Leaking appliances
  • Excess rain
  • Clogged plumbing fixtures
  • Hidden moisture
  • Cracked or burst pipes

Absolutely – most water damage is hidden. The signs of hidden damage include mildew odors, slight stains, warped flooring, and mold growth in dark, damp corners.

If you notice water damage, try to air out the property. Weather permitting, you should open the windows, turn on a few fans, and lower the air conditioner to reduce humidity. Then, call Restoration 1 of Horry County. We’ll send a team straight to your home to begin the restoration process.

You are already in the right place. But first, research companies that are certified, licensed, and insured. It is smart to find a local restoration company to tackle damage immediately. Restoration 1 of Horry County offers all of the above, plus a 100% satisfaction guarantee.

First things first, you’ll want to review your insurance policy to determine what is covered. Then, make a detailed list of all the damages to your home. Finally, when filing the claim, know that it can take a few days before anyone from the insurance company addresses the situation. In the meantime, do not perform any permanent repairs. You may mitigate damage, though.

The easiest way to remove standing water is by hiring a professional restoration company, which will have access to the proper equipment for the job. Otherwise, use a bucket or water pump, then mop and remove the water slowly and carefully.

Mold Remediation FAQs

Mold is typically black or green in color and is often serious. You’ll require a mold expert to handle the situation. Mildew, however, is relatively simple to clean with household products and is usually gray in color.

Mold generally has a raised surface and is green or black in color.

The cost of mold remediation varies depending on numerous factors. For instance, the amount of mold in the house, the location, and needed repairs all play a role in determining the total cost.

Mold can easily spread throughout your home within 24 hours and continues growing for several weeks.

Mold is tricky. It is often best to hire a mold expert to locate the infestation and prevent the further spread of mold spores.

Every situation is unique, however, know that it can take several days to several weeks to properly address and remove mold.

Mold remediation is the process of removing mold and sanitizing the area. Additional treatment can eradicate the growth and prevent mold from returning, too.

Our restoration technicians are equipped with the latest tools to detect mold growth. We also know of the signs of mold growth in the walls or under floors.

Mold is known to cause a variety of health concerns including congestion, irritation, coughing, sore throat, and long-term respiratory illness.